Across
- 4. This shopper’s mindset allows quick purchase decisions, often for inexpensive items that do not have a high importance to the buyer
- 6. Offer different products or services but seek to meet the same customer need
- 14. the action of promoting & selling products & services.
- 15. also called merchandise, are physical goods that are bought & sold, such as food, clothes, and household items
- 17. Companies go after the same customers’ financial resources but offer products that meet different needs
- 19. the behind-the-scenes area where inventory is kept that does not fit on the sales floor
- 23. customer with this mindset spends a lot of time checking out products & prices through online sites, visiting different stores, comparing retailer ads &/or getting the opinions of others, either personally or through social media
- 26. General merchandise stores that are easily accessible, small in size with quick shopping
- 28. Retailers that offer the same product or service with the goal of selling it to the same audience
- 29. Off-Price stores that are owned by the manufacturer or retailer
- 31. These retailers started online & continue to do all their business that way
- 33. This customer views shopping as a fun occasion, rather than looking for specific merchandise or services
- 34. Offer an assortment of brand name merchandise at a significant discount off the manufacturer’s price. They buy from manufacturers & retailers
- 35. A business owned by shareholders through publicly traded stock
- 36. The process of automatic or manual ordering to meet product demands.
Down
- 1. produces finished products, like toys & frozen hamburger patties
- 2. Offer brand name merchandise at a discount. The merchandise typically consists of excess inventory, closeouts & irregulars
- 3. a machine-readable series of parallel lines that combine the create a unique item identifier
- 5. Retailers offer a broad variety of merchandise, limited service & low prices
- 7. is the process of selling products &/or services to customers to earn a profit
- 8. Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives
- 9. The process of matching the invoiced quantity to the actual products delivered.
- 10. Interconnected system of approaches for meeting goal of retailing, which is to provide customers with the merchandise & services they want
- 11. Typically single store or a small, regional chain
- 12. Stores sell secondhand clothes & other household goods, typically to raise funds for a charitable institution
- 13. This customer is loyal to specific stores based on repeated and valued positive customer experiences with a retailer & their products and/or services.
- 15. Using a predetermined schedule, the total value of inventory is counted & compared to the inventory value from the beginning of the period
- 16. or shoppers, are people who purchase goods or services from a business
- 18. Wholesalers started selling products directly to consumers. They are in role of wholesaler & retailer
- 20. buys large quantities of these products directly from the manufacturer & then sells smaller amounts to retailers
- 21. the process of placing inventory on sales floor shelves, racks or other display to be sold
- 22. A license is granted to another entity to retail a company’s products or services in a particular area; consistency in the customer experience is critical
- 24. Each item is tracked, in real time, as it enters and exits total inventory
- 25. Classified as general merchandise. They offer good service & broad variety & assortment of products mid-to-high quality
- 27. These stores sell a wide variety of goods including food, alcohol & medicine
- 30. Combine a supermarket & department store
- 32. intangible transactions, such as lawn mowing, hair care services and personal training