Customer Service

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Across
  1. 4. Customer relationship management
  2. 5. contracting with third-parties outside the organization
  3. 6. active process of building relationships and sharing resources
  4. 8. Small Business Administration
  5. 10. ongoing trend of information, knowledge, and resource sharing around the globe
  6. 13. service that allows others to connect to one another
  7. 15. customers within the organization
Down
  1. 1. employees are either terminated or positions are left unfilled
  2. 2. something produced
  3. 3. government removes legislative or regulatory guidelines that inhibit and control industry
  4. 7. North American Free Trade Agreement
  5. 9. Business to Business
  6. 11. relocation of business services from one country to another
  7. 12. instant messaging
  8. 14. customers outside the organization