Across
- 2. A promise between the client and service provider
- 3. States the provided type of customer service
- 7. A system of principles to guide decisions
- 8. Something you buy from a business
- 9. A way of responding to complaints
- 10. To fix something
- 11. A customer who is not satisfied with goods
Down
- 1. An expression of dissatisfaction
- 3. It involves manners
- 4. An experience an organisation provides
- 5. Techniques to adapt to customer needs
- 6. Money given to someone in recognition of loss