Across
- 2. Someone who pays for goods or services
- 3. To add autopay a customer must log into
- 4. Customers that put their services on vacation over the summer are called
- 5. A form used in making a request
- 8. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
- 9. The opportunity to pay a bill late without having services shut off is an
- 10. Work done by one person or group that benefits another
- 11. If the caller is upset, stay
- 12. Being of service or assistance
Down
- 1. The first known use of a ______ was in 1885
- 2. Transmit information
- 5. Recognize with gratitude; be grateful for
- 6. Watch your ______ when speaking to customers
- 7. Hear with intention