Across
- 3. There is no I in it
- 4. Hearing to understand
- 5. Ensuring value for money
- 7. a promise made or guarantee
- 9. Creates a friendly appearance
Down
- 1. Confirmation of listening to someone
- 2. Taking responsibility from start to end
- 6. A person who buys products
- 8. Placing yourself in someone else's shoes