Across
- 3. we should try to avoid saying this word
- 4. we may need to acknowledge pause and
- 7. customer who don't like to complain
- 9. a customer who wants to drive the conversation
Down
- 1. they want all the details
- 2. we need to be prepared when we hear this word
- 5. always address the customer by
- 6. we should try and do this part of our call the same way ever time
- 8. we never play the _____ game