Across
- 4. the way you say hello in a client's account
- 6. turn up the corners of your mouth
- 8. to relate to another's situation.
- 9. The payroll program
- 10. The act of conveying a message to others
- 12. The section in dashboard to show call grading
Down
- 1. Use these two words to gather information from caller
- 2. The Classic AI software used
- 3. Be aware of your ________ while talking to the caller
- 5. A very important skill to assure you are gathering the correct information
- 7. Use this polite word when asking for something
- 11. Use this two word phrase in appreciation