Across
- 2. to restate a customer's issue for clarity.
- 5. To meet customer needs or wants.
- 6. You need to ask these to find out what the customer wants.
- 7. Two or more people communicating are having this.
- 10. The act of conveying a message to others.
- 11. What the customer want from us when there is a problem.
- 13. Be interested and invested in delivering the best possible service.
- 14. To relate to another's situation.
- 16. We provide the community with _______.
- 19. Paying attention to what one is saying.
Down
- 1. A customer who needs immediate action won't like this.
- 3. The people we are here to serve.
- 4. The standards customers expect.
- 8. The type of customers we want to have.
- 9. Assistance or support for customers.
- 12. Service is about the way we _______ our customers.
- 13. Service, An important focus of the organisation.
- 15. The type of experience we want our community to have with Council.
- 17. The part of your voice that should be positive.
- 18. The opposite of rigid.