Across
- 3. A customer’s expression of dissatisfaction
- 4. Customers who intentionally attempt to avoid paying part or all of the price for a product
- 6. Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
- 7. Customers who may be pleasant one day and touchy or unpredictable the next
- 8. Customers who are unpleasant and hard to help
- 10. Customers who doubt or question everything and may want facts and proof before being convinced something is true
- 12. Customers who frequently have great difficulty in making a choice or a buying decision
- 13. Customers who intentionally make unpleasant remarks or use foul language
- 14. Customers who seem to disagree, question, or look for errors in almost everything and everybody
Down
- 1. A measure of how well a business has met its customers’ expectations
- 2. Customers who believe everything is going wrong for them and everybody is either taking advantage of them or not really trying to help
- 3. The people who buy goods and services
- 5. Overly confident customers who feel they know more and are better than the average person
- 9. Customers who feel they must be helped immediately, regardless of the circumstances
- 11. Customers with problems that interfere with their ability to communicate satisfactorily or to function in a normal or pleasant manner