Across
- 5. to be
- 6. having a serious, important, or useful quality or purpose
- 7. the measurement used to set ones goals
- 10. consistently good in quality or performance; able to be trusted
- 11. surpassingly wonderful,cool
- 12. great significance or value
- 14. teach or educate
Down
- 1. a person engaged or qualified
- 2. exact and true
- 3. purposeful, determined and unwavering
- 4. Attitude toward a situation or event
- 8. absolutely necessary; extremely important
- 9. someone or something unique, distinctive or definite.
- 13. the total amount of time a representative spends in conversation with a caller