Across
- 2. purposeful, determined and unwavering
- 5. a person engaged or qualified
- 7. having a serious, important, or useful quality or purpose
- 9. to be excellent, surpassingly wonderful,cool
- 12. exact and true
Down
- 1. consistently good in quality or performance; able to be trusted
- 3. Attitude toward a situation or event
- 4. absolutely necessary; extremely important
- 6. great significance or value
- 8. the measurement used to set ones goals
- 10. someone or something unique, distinctive or definite.
- 11. teach or educate
- 12. the total amount of time a representative spends in conversation with a caller