Across
- 2. Another word for contentment
- 5. ____ About what you can do for the customer
- 8. Recognize with gratitude; be grateful for
- 10. ____ to what they have to say
- 11. Good-natured tolerance of delay or interruption
- 12. Work done by one person or group that benefits another
Down
- 1. A facial expression characterized by turning up the corner of the mouth; usually shows pleasure or amusement
- 3. Transmit Information
- 4. Someone who pays for goods or services
- 6. Follow up - anything_____to the customer should be completed in a timely manner
- 7. _____ to the customer - do not make excuses or act indifferent
- 9. to assist someone in need