Across
- 2. It is important to ___ customer needs
- 4. A tool to measure customer advocacy
- 6. Documents & Files containing sensitive
- 9. Polite expression of praise.
- 11. Make sure you deliver _____ service
- 13. Regulation gives the scheme the
- 14. We should always work towards improving
Down
- 1. Violation of code of conduct.
- 3. Ability to understand feelings of customer.
- 5. The quality of being faithful services.
- 7. Get it ____ the first time.
- 8. Not everyone is able to identify me..
- 10. Manage your workflow tasks
- 12. Go the extra ____ for your customers