Across
- 2. is owning actions and behaviors
- 5. is getting engage
- 8. is ensuring understanding
- 10. shows care
- 12. is hearing, watching and responding
Down
- 1. has an impact
- 3. is the best way to be friendly
- 4. are the reason why customers are here
- 6. doing things right most of the time
- 7. wiliness to resolve things
- 9. is finding a way to make it happen
- 11. shows the emotions
- 12. is providing full details and information