Across
- 2. ask for this from a senior member of staff if you are struggling
- 3. We should provide the best.......
- 6. the first thing we should do
- 8. this should be maintained
- 9. you will need all of these to make the best decision
Down
- 1. we may do this to an unhappy guest
- 4. a guest will do this if they are unhappy
- 5. we should try to offer one
- 7. the best hotel in the world