Across
- 5. Main focus of hospitality
- 7. Treating customer like a transaction and not a human with a need.
- 9. Conveying an attitude that "it's not my problem."
- 10. Unfriendliness, inconsiderate or impatience. Customer feels like a nuisance.
- 11. Success in service is working towards creating____.
- 12. Inflexibility no matter what. Putting your organization's rules above customer satisfaction.
Down
- 1. Not seeking solution, sending customer elsewhere. "Sorry we don'd handle that here."
- 2. not truly addressing a customer's problem. Passing it off to someone or something else.
- 3. Sign for hospitality
- 4. Hospitality runs ________ on a 24/7 basis
- 6. Patronizing attitude. Treating customers like incompetent children.
- 8. product for hospitality is ______ and perishable