Across
- 7. What a customer anticipates or hopes to receive from a service.
- 8. Help or support provided to a customer.
- 10. Treating customers with respect and being courteous.
- 11. A customer's faithfulness to a brand or company.
Down
- 1. Finding a solution to a customer's problem or concern.
- 2. Remaining calm and tolerant, especially in challenging situations.
- 3. An expression of dissatisfaction or criticism from a customer.
- 4. Information about a customer's experience or satisfaction.
- 5. The reply or answer given to a customer's inquiry.
- 6. Understanding and sharing the feelings of the customer.
- 9. The exchange of information between the customer and the service provider.