Across
- 3. do we want to add to our customer relationships?
- 5. to do the best job possible for the bank and its customers
Down
- 1. what way should we address our customers?
- 2. Service/ How do we add value to customer relationships?
- 4. many times should we use the customer's name during conversation?
- 6. them/What should we do for every customer every time?
- 7. listening/What communication skill includes making eye contact?