Across
- 5. Focusing on customer ______ should be your focus
- 8. Providing too much information is also called information.
- 10. 2 Components to active listening are attention and
- 12. This makes people feel invited and at ease.
Down
- 1. intelligence, The ability to understand and manage your own emotions is called.
- 2. How you say it
- 3. This builds confidence, increases trust, lessens frustration
- 4. Discovering and trying new things is called_______ quotient
- 6. Learning from colleagues, building relationships, being accountability creates this type of collaboration
- 7. You will be handling intake/outbound ____
- 9. Asking these types of questions help narrow down to the root cause?
- 11. This method likes it simple and keeps it straightforward?