Across
- 2. Survey
- 6. What we handle all the time
- 7. The items arrived broken
- 9. What you will get if a Manager catch you with your mobile on the floor
- 11. How many times you contacted DART
- 12. Free Replacement Date
- 13. Concession Abuse Prevention
- 15. Average Concurrent Handle Time
- 16. Dynamic Andon Response Tool
- 18. a Tool to access the contacts
- 20. Look similar to the Microsoft one
- 24. Advanced Payment Team
- 25. The dashboard shows what's your rank
- 26. The courses website of Amazon
- 27. Where you can search for other users
- 28. The place we all belong to
- 33. We use it to reach more information
- 34. The team who handle the high escalations and EDD cases
Down
- 1. The item is on a way to FC now
- 3. Partial Refund
- 4. The rock we hit each-other with
- 5. Similar to WhatsApp
- 7. It shows Delivered, But !
- 8. The only place you can use your Mobile at
- 9. The team who edit the schedule
- 10. Sheet for the concession above DART limit
- 11. The item will not work anymore
- 14. The tool will show you the customer responses
- 17. The Return of The Amount
- 19. The team who handle three OUs
- 21. When you raise it to higher level
- 22. The customer can chose his preferred way
- 23. Agent can handle two OUs
- 29. The metric of login and break times
- 30. Contacts Monitors
- 31. The tool you use for trainings
- 32. The team who handle the delivery issues