Across
- 2. Manner of conducting One's self
- 7. Tender feeling
- 8. Giving or exchanging information
- 9. _____ persistence
- 11. _____ Illness is an emotional Disorder
Down
- 1. Providing your caller with encouragement
- 3. Mental Outlook
- 4. A place of residency or activity
- 5. Callers may display a variety of them
- 6. Our ability to feel and reflect on what the caller is feeling
- 10. _____ listening