Across
- 2. Maxi Zoo's main focus
- 4. Identifying customer needs
- 6. Essential for selling products
- 7. Selling additional items
- 9. The contact phase
- 11. Petstop, Petmania, Petworld
- 12. Advantage of selling EL
Down
- 1. The main element of customer service
- 3. Self-assured
- 5. Trend driven
- 8. The decision maker
- 10. Showing compassion