Across
- 4. An expression of appreciation or satisfaction from a customer for having received excellent service
- 7. Escalate issues to this person
- 9. This attribute of answer to question 5 contributes to operational efficiency
- 10. The minimum number of monthly customer feedback responses
Down
- 1. A demonstration of our commitment to customers, be ____
- 2. After resolving an issue, liaise with customer to determine their level of satisfaction (hyphenated)
- 3. A customer’s request for information on the Group’s offered products and services
- 5. Net _____ Score
- 6. How First Citizens delivers excellent customer service
- 8. The ability to accurately understand the emotions of other people