Across
- 1. Customers are always looking for opportunities to improve their situation. Often they value three main ideas: speed, quality and price.
- 3. paying close attention to what someone is saying, understanding their meaning, and responding in a way that shows you've heard and understood them
- 4. a measurement that determines how happy customers are with a company’s products, services, and capabilities.
- 8. is a technology for managing all your company’s relationships and interactions with customers and potential customers.
- 9. Business to Business sales
- 11. The total revenue earned by the entire relationship (including future purchases) with a customer.
- 12. A product(s) shipped direct to the customer for a monthly or annual fee.
- 14. the ability to develop and maintain a positive relationship with a client or customer.
- 15. are important in building credibility and to convey product knowledge to customers
- 19. defined as an approach to sales that focus on providing seamless customer experience whether the client is shopping online from a mobile device, a laptop or in a brick-and-mortar store
- 20. a business that operates completely around their relationships with clients and client satisfaction. Decisions are made based more around the needs and wants of customers, rather than technical or sales operations.
- 21. In-store pickup, curbside pickup, ordering online or through an app.
- 22. as a detailed description of your current customers.
- 23. listening without responding to the speaker.
- 24. beauty, medical, hospitality and tourism, lodging and recreation, and sports/ entertainment
Down
- 2. a facility that handles inbound and or outbound calls on behalf of an organization
- 5. the internal and subjective response customers have to any direct or indirect contact with a company.
- 6. an ongoing emotional relationship between you and your customer, manifesting itself by how willing a customer is to engage with and repeatedly purchase from you versus your competitors.
- 7. the assistance and advice provided by a company to those people who buy or use its products or services.
- 10. Companies are always looking to maximize profits and maintain repeat business while ensuring customer satisfaction.
- 13. selling goods to the public both through a physical store, online, apps, or through social media platforms.
- 16. is the process of looking after customers to best ensure their satisfaction and delightful interaction with a business
- 17. a measurement that determines how happy customers are with a company’s products, services, and capabilities.
- 18. someone who is responsible for customer or client accounts.