Across
- 4. arouse when someone is not satisfied
- 5. an innate positive behaviour
- 7. acknowledging one's presence.
- 9. language- nonverbal communication
- 10. of voice- scale of intonation
Down
- 1. best uniform
- 2. you- last step for service recovery
- 3. food and services industry
- 6. contact- convey attention to detail
- 8. - relaying message