Across
- 1. Who returned to Everflow this week after travelling?
- 3. Something we need to do in order to understand what the customer needs
- 4. How should we all think? (think of a phrase that begins with think)
- 6. What did we introduce last month that continues to be a growing success?
- 9. Our bread and butter
- 12. The exchanging of information, what is this know as?
- 13. What do we strive to obtain when on the phone to a customer
- 14. The coffee morning arranged for 26th September, what it is in aide of?
- 15. What is the name of our new knowledge base
- 18. Everflow's signature colour
- 19. What makes the dream work?
Down
- 2. When we work together with other departments, what do we call this?
- 5. Where Harry is on holiday
- 7. Finish the phrase - there is no I in ......
- 8. Something we should work towards when handling queries
- 10. What season are we in now?
- 11. A service we provide
- 16. Something we build when talking with our customers
- 17. One of the ways we show our customers we care
- 20. What we need in order to service our customers