Across
- 2. time elapsed between submission of a query by a customer and the first time a customer support agent replies
- 5. monitoring change
- 6. the personalized profile or record a customer creates on a company's platform
- 8. provides support to the customers
Down
- 1. opinion of the customer
- 3. ability to keep existing customers over time
- 4. number of customers who abandon your company
- 7. someone who buys something
- 8. average duration of a customer call interaction