Across
- 5. encompasses physical features, clothing and style, often influencing initial judgments
- 7. the skill, good judgment, and polite behavior that is expected at a job
- 8. directing full attention to the customer
- 11. the act of paying attention to sounds
- 12. meets the expectations of someone
- 14. the process of exchanging information, ideas, thoughts, and emotions
Down
- 1. the belief or opinion that are generally held about someone or something
- 2. the process of finding a solution
- 3. considered to be important or beneficial
- 4. a quality in the voice that expresses the speaker's feelings
- 6. showing politeness or honor to someone or something
- 9. an occasion when two or more people communicate or react to each other
- 10. a person or organization that buys goods or services from a store
- 13. not showing nervousness, anger, or other strong emotions