Across
- 2. quickest way to get a hold of customer service
- 3. another word for substitute transportation
- 6. what does RSA stand for
- 7. another word for approved
- 9. MRV, MRR, DL1 are examples of these
- 12. "Yes! The starter is _ _ _ _ _ _ _ _ for coverage"
- 14. the system we view claims details on
- 15. the customer pays up front and submits this to us for review
Down
- 1. oil changes, and tire rotations are 2 examples of this
- 4. our department
- 5. where we view contract details
- 8. the requirement to return to the selling dealer
- 10. who we work with at shops
- 11. status of claim when its not covered
- 13. engine, transmission, front, and rear wheel drive