Across
- 5. Important data, facts, and logic
- 11. Gathered Information
- 12. A change in the appearance, character, or structure of something
- 13. What the customer is saying and understanding
- 14. Can be answered only by selecting the predefined answer choices given with the question
Down
- 1. Ways to browse and purchase products
- 2. Affects how customers will react to what you're saying to them
- 3. Smooth the Transition
- 4. Tells customers what they can expect from your products or services.
- 6. Leaving a job for any reason
- 7. Values,ethics, expectations, and goals
- 8. Selecting and purchasing merchandise
- 9. Group of customers
- 10. Products or services that complement a customer's main purchase