Across
- 4. customers' attitudes and expectations about retailers
- 7. any entity that produces finished products
- 10. interaction between individuals that focuses on visual methods of communication
- 11. contactless payments between two devices
- 12. software applications designed to run on small wireless devices
- 13. allows customers to make an initial deposit on merchandise
- 15. provide incentives to repeat customers
Down
- 1. integrates multiple channels of a retail ecosystem
- 2. questions that cannot be answered with yes or no
- 3. an interconnected group of people
- 5. implementing action plans to reduce waste, breakage, or theft
- 6. offers customers the opportunity to interact with the multiple options in their ecosystem
- 7. developing strategies to promote the company brand
- 8. customer shopper who repeatedly chooses to shop at the same retailer
- 9. likelihood that a customer will shop at a retailer again and again
- 14. the reason someone behaves a certain way