Across
- 4. what is the #1 complaint by foodservice guests?
- 7. This marketing tool helps manage a communitiy's perception of a business
- 8. How a business tells potential customers how their needs will be met by the customer
- 9. Giving employees a set of tasks is known as ______design.
- 10. "_________ management approach" is when mangaers review all the different processes of a restaurant
- 11. Satisfied employees provide _______-level service to customers
Down
- 1. The "service-profit chain"focuses on what kind of growth?
- 2. the service-________ chain satisfies employees, who then satisfy the guests
- 3. This is how managers train an employee to be able to work someone else's position
- 5. "Job design" and "workplace design" are examples of _________ processes
- 6. _______ design handles things like traffic flow and environmental conditions.nagers meet to review problems of customer service?