Across
- 3. Something that is needed if there's a chip
- 4. You need to be_____ with a customer
- 6. Something that is needed if the windscreen is cracked
- 7. This is used to book customers in
- 9. Sometimes a customer needs this carrying out
- 10. When the customer isn't happy with the service we raise____
- 13. You sometimes need to show the customer____
- 14. centre, A place where we carry out customers needs
Down
- 1. When the customer is pleased with the service they give us____
- 2. We have to remain____ throughout the call
- 5. something we wear on a call
- 8. Something you offer to a customer
- 9. listening, This is used to show the customer you're interested in helping them
- 11. Something we use to answer customers
- 12. blades, Sometimes have this offer for customers