Across
- 3. Do this face to face with your customers or on the telephone they should 'hear' this in your voice
- 4. What a customer needs from you
- 7. A person who requires assistance from you
- 8. This is an important hearing skill when dealing with customers
- 10. It's good to talk, a key skill in customer service
- 12. A form of non-verbal language used
Down
- 1. You should behave like this at all times
- 2. It is important to 'give a little of this.....' to customers
- 5. The first thing you should give your customer
- 6. This is something to avoid when dealing with customers or be aware of the potential in a difficult situation
- 9. You should treat all customers, internal or external, with this
- 11. Try to avoid using this word straightaway