Across
- 3. Irritability with anything that impedes or delays, a clue to identify difficult customers
- 6. A Customer service channel
- 8. Describes the coaching that employees receive to improve support and satisfaction among customers
- 9. The ability to imagine what someone else might be thinking or feeling
- 10. Objection type about the quality, features, or functionality of the goods
Down
- 1. Preconceived notions or false beliefs about the product or service
- 2. The pre, during, and post-purchase support customers receive
- 4. Price sensitive cost saving shoppers
- 5. Name of the Customer Service Supervisor
- 7. Performance indicator to track how satisfied customers