Across
- 2. work done by an employee that benefits a customer
- 4. Transmit information
- 7. A statement submitted by a customer to express dissatisfaction
- 8. Recognize with gratitude, be grateful for
- 10. State of fulfillment, contentment
- 12. Provide assistance
- 14. being upset
- 15. hear actively with intention
Down
- 1. Someone who pays for goods or services
- 3. the act of giving hope or support to someone
- 5. An employee who is enthusiastic and who enjoys his duties is …..
- 6. A facial expression characterized by turning up the corners of the mouth usually showing pleasure
- 9. Tolerance for delay
- 11. A thought or suggestion
- 13. not showing or feeling nervousness or other strong emotion, remaining ……..