Across
- 3. What the business sells as well as a service
- 5. If a customer is unhappy with a product they return it and expect a ...
- 6. The business could lay out cones to tell the customer it is slippery, for the customers
- 7. This will be handed in if there is a problem with something to do with the business
- 8. What the staff should be like to a customer
- 10. What the business hopes to get a good one of
Down
- 1. This is how the uniform should look on a staff member
- 2. What a customer expects from a product or service
- 4. These people should be most important to the staff
- 9. This characteristic is expected all the time to customers