Across
- 2. To promote, protect and improve the health of all people in Florida through integrated state, county and community efforts.
- 4. Fixing the problem and resolving the issue when mistakes happen.
- 7. We show this when we are able to accommodate our customers and adjust to their needs.
- 8. To my customers and coworkers, I make a _____.
- 9. A cultural group that we are born into.
- 10. Cultural ____ is the ability to communicate comfortably and effectively with people of different cultures.
- 11. These kind of customers are the people who receive our goods and services.
- 12. Culture in _____ and constantly in flux.
- 14. This determines the impression you make on others.
Down
- 1. _____ differ between groups and within groups.
- 3. These kind of customers depend on you in order to complete their own work.
- 5. Customer ____ is how the customer feels or percieves that our service has met their expectations.
- 6. Customer ____ is the process of taking care of our customers in a positive manner.
- 7. We provide this kind of service when we smile and greet our customers.
- 13. A cultural group that we may become part of.