Across
- 1. There's never a ___________ time to do business with a customer, if your doors are open for business.
- 4. You as an employee are one of your company's most valuable ___________.
- 8. Businesses earn a lot of money because they are ___________.
- 10. The first step toward improving customer service is to ___________ the level of service you currently provide and then to determine the level you wish to provide.
- 11. Customers must feel comfortable while doing business with you. Adapt to their ___________ as best as you can.
- 12. Do more than you get ___________ for.
- 14. In the long run, repeat business depends on customer ___________.
- 17. When handling customer complaints, handle them quickly so the customer is dissatisfied for the ___________ possible length of time.
Down
- 2. Develop the feeling of ___________ for your job/work. Make the most of it. You'll be happy and successful as a result.
- 3. Every question a customer asks is a request for information that will help him/her make a buying decision, either now or in the ___________.
- 5. Positive thinking produces positive ___________.
- 6. Fix the problem not the ___________.
- 7. Use your own ___________ as a customer to help you understand the principles of good customer relations.
- 9. Customers are judging and grading the service they receive during every ___________ at your place of business.
- 13. Envision yourself asking the customer to sign your ___________, and you'll develop an accurate picture of the customer's role in your life.
- 15. Be a problem-___________.
- 16. Doing just a little more than the customer expects is a sure-fire way to develop customer ___________.