Across
- 3. The department responsible for helping customers (8 letters)
- 4. System CCC uses to look up ETA (8 letters)
- 6. Someone who buys products or services (8 letters)
- 9. A friendly and outgoing attitude when interacting with customers (7 letters)
- 10. A positive and welcoming feeling from a customer interaction (9 letters)
Down
- 1. Giving detailed and clear responses to customer questions (11 letters)
- 2. Making sure the customer is completely satisfied (10 letters)
- 5. Solving customer problems or complaints quickly (10 letters)
- 6. Politeness and good manners in dealing with customers (8 letters)
- 7. Giving back what a customer paid for something they return (7 letters)
- 8. Customer feedback or evaluation of services (8 letters)
- 11. The ability to understand and share the feelings of another (9 letters)