Across
- 3. A person whose job is to put items in a bag for the customer
- 7. A person or company that hires people to work for them
- 9. a common phrase to show appreciation
- 12. A person that works for a person, place, store or company that gets paid hourly or salary
- 13. talking, listening, and interacting with people
- 14. An employee of the store that welcomes guests as they enter the store
- 16. A person whose job is to fill the shelves of a store with its merchandise
- 19. showing people you are listening, understanding, and in general, treating people well
- 20. when a person gives an item back to a store
Down
- 1. When you give an item back for another one
- 2. showing people you are aware of people's feelings
- 4. the assistance and advice provided by a company to those people who buy or use its products or services
- 5. it means to say, "I'm sorry"
- 6. you are getting your money back for a purchase you no longer want
- 8. a polite word to use when asking for someone or something
- 10. A person who runs the store and controls the day to day function making sure the employees stay on task and the store runs well
- 11. the times a store is open to the public
- 15. A piece of paper that has a record of everything that was purchased. It can be proof of purchase and needed for a return
- 17. the person who handles the payment and receipts for purchase
- 18. when a store offers you a ______ that can only be used in store, not online. Typically given if the return is made after the return date or if you do not have the original receipt