Across
- 2. focused on finding the right answers
- 4. "host with the most" tips for internal customer service
- 6. focused on new projects and ventures
- 7. who was ridiculously desperate to feed the newbies?
- 9. unlikable Time Management know-it-all
- 12. focused on completing many tasks
- 13. Dave is having _ ___ ___.
- 14. focused on rescuing others
- 15. concentrating, being attentive, and asking clarifying questions are all _____ _____.
- 17. focused on creating many projects
- 21. Jacob is allergic to ____________.
- 24. disappointed in Janice because she isn't clear and specific with her communication
- 25. adjective describing vital organs and also coworker customer service
- 27. unpredictable office underling and pushover
- 29. person who drives a truck, i.e. Ruth or Lee
- 31. Charissa's cat
- 34. Patience and Fortitude at New York Public Library
- 35. focused on creativity and variety
- 36. listen, acknowledge, understand, relate, act
- 37. pretty nice bald guy who does all the morning work while Heather just watches
- 38. accepting responsibility for one's actions
- 40. what Tiffany does when she daydreams about laid back summer reading at Berea
Down
- 1. library, en espanol
- 2. techniques for maintenance and repair of positive attitude
- 3. Tiffany's last day at Pelham- aka the end of the world as we know it
- 5. focused on inspiring or motivating others
- 8. sometimes regarded as the greatest writer in the english language. Anna is not impressed.
- 10. focused on attending to the needs of others
- 11. Colby's favorite color
- 12. the most difficult employee in Janice's office
- 16. coworkers who engage in inappropriate behavior
- 18. library software that operates unpredictably
- 19. type of communication that involves giving attention, responding thoroughly and anticipating questions
- 20. barrier to effective internal customer service, conversation distraction, and life-sucker
- 22. creating or controlling a situation by causing something to happen rather than responding to it after it has happened
- 23. go the extra _____.
- 26. Randy's specialty and favorite drink
- 28. state I live in
- 30. branch Tiffany is leaving us for
- 32. property clear expectations and appropriate limits related to work life
- 33. focuses on resolving issues
- 39. focused on helping others learn