Customer Service Skills

4. The key prop for a relay race
5. A specific time when we turn up
8. Doing what you said you would
10. Having a clear perspective on something
12. Spreading your lips to show friendliness
13. What happens after this moment (4,5)
14. Telling someone it's going to be ok
15. The action of helping or doing work for someone
16. Pointing someone in the right direction, or letting someone know what happens next
19. Kind and pleasant

1. Briefly describe what just happened
2. Making things easy
3. Checking to make sure we have done all we can
6. Questions about what we do
7. Making sure you get something done correctly to the best of your ability (3,2)
9. An understanding of what will happen
11. A person who buys goods or services from a shop or business
17. Answering questions with clarity
18. Building rapport and using active listening