Across
- 2. The capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset.
- 5. Two Words, required for those tough calls.
- 7. The capacity to be modified for a new use or purpose.
- 8. Two Words, These skills give us the ability to convey information verbally and in a way that the listener can understand.
- 9. Two Words, giving full attention to the speaker with all senses..
Down
- 1. The action of paying close attention to something,
- 3. The ability to understand and share the feelings of another.
- 4. The practice of being or tendency to be positive or optimistic in attitude.
- 6. What is known in a particular field or in total; facts and information.