Across
- 2. Facts, information, and skills acquired by a person through experience or education
- 4. Ability to understand another person’s emotions and to understand their point of view
- 6. Attitude/Language Being friendly at all times
- 7. The action of paying close attention to something.
- 9. Skin Ability to keep from getting upset or offended by the things other people say and do
Down
- 1. Being able to rapidly learn new skills and behaviors in response to changing circumstances
- 3. Listening Rephrasing the issue in your own words and asking a customer if that sounds right is enough to make them feel like you really understand them.
- 5. Communication Skills Efficiently answering questions
- 8. Remain calm even when attacked, positive when faced with pessimism, and professional when a customer gets personal.