Across
- 4. phrasing to show them that you understand and acknowledge their issue.
- 9. The ability to truly listen to customers is crucial to providing great service for a number of reasons.
- 10. Excellent customer service anticipates what the customer needs
Down
- 1. Should have the ability to understand customers on an emotional level.
- 2. These are questions to gain more detail about a situation, and they're essential for troubleshooting.
- 3. customers who reach out to support are often confused and frustrated. Being listened to and handled with patience goes a long way
- 5. Everyone is busy, and customers will appreciate it if you don't make them bend over backwards to get help when they need it.
- 6. to tell customers that you care about their experience with your company
- 7. knowledge and skill to do their job
- 8. People often interpret listening as hearing the words another person says.