Across
- 2. A chance to take action or progress in some way.
- 5. Done at the same time or according to a standard time frame
- 6. Using a computer to check out of a hotel instead of interacting with a hotel employee
- 8. Conforming to a standard
- 9. category of business activity
- 10. Term for the first flight attendants
- 11. Designing something to meet the needs of a specific market
- 12. a person who purchases a good or service
Down
- 1. exchange of information and/or ideas through verbal, nonverbal, or written messages.
- 3. The general direction in which something tends to move
- 4. A business that pays a fee and a percentage of sales to another company in order to sell its goods
- 7. activities designed to meet or exceed a customer’s needs and expectations