Across
- 3. Statement that something is unsatisfactory or unacceptable
- 4. Thing or things belonging to someone
- 6. The process of getting) knowledge or skill from doing, seeing, or feeling things
- 9. Chart showing the departure and arrival times of trains, buses, or aircraft
- 10. Word describing building a fairer society
- 12. The way that someone or something looks
Down
- 1. Division of a large organisation such as a government, university, or business, dealing with a specific area of activity
- 2. The ability to think about or plan the future with imagination or wisdom
- 3. Person who wants to use your service or product
- 5. Question, especially one expressing doubt or requesting information
- 7. Adverb describing how fast we should respond to customers
- 8. Set of laws
- 11. Pay back (money), typically to a customer who is not satisfied with goods or services bought.