Across
- 2. way of measuring customer satisfaction.
- 7. intervention of a third person into a dispute to assist the parties in negotiating jointly acceptable resolution of issues in conflict.
- 8. to ask questions
- 9. act of showing that you have seen or noticed somebody/something
- 10. the ability to imagine how another person is feeling and so understand his/her mood
Down
- 1. advice or help that you give to somebody to stop him/her worrying or being afraid
- 3. act of taking the initiative to address issues before they arise, rather than reacting to them after they occur.
- 4. support you offer — both before and after they buy and use your products or services
- 5. try to find out all the facts about something
- 6. solving or settling a problem, dispute,