Across
- 1. clear in intended meaning
- 2. the overall look that an employee presents on the job
- 6. to keep information about a customer from being disclosed without his or her consent
- 7. explanation or qualification of something
- 8. the uttering of sounds, may be clear or unclear to the listener
- 10. tendency toward uniformity in each occurrence
- 11. discrepancy difference in meaning between the message sent and the message received
- 13. communication communication expressed through body language such as facial expression
Down
- 1. bias a distortion of judgment about a person or group because of their culture or social class
- 3. the ability to convey a message or an idea to another person both verbally and non-verbally
- 4. preferential treatment or mistreatment of a person based on age, gender, race, etc.
- 5. the overall emotional stance that a worker adopts toward his or her job duties, customers, & co-workers
- 9. acceptance of something as fact without evidence or proof
- 12. vagueness or lack of clarity